Our size chart is designed to help you find the perfect fit for your child. If you're still unsure, please don't hesitate to contact us at hello@willoughbykids.com and we'll be happy to assist you.

No problem! We have a hassle-free return policy to ensure you are completely satisfied with your purchase. If the clothes don't fit, simply follow the returns process and we'll get you sorted.

We aim to get your order to you as soon as possible. You can check our shipping and delivery policy for estimated delivery times.

Shipping costs vary depending on your location, but we always offer competitive rates to make sure you get the best value for money. Check out our shipping and delivery policy for more information.

We ship worldwide! Shipping costs will depend on your location. Please take a look at our shipping and delivery policy for more information.

We accept PayPal, credit card, and debit card to make it easy for you to shop with us. Your payment information is always secure with us.

Payment of duties and taxes (if applicable) is the responsibility of the customer.

We will do our best to amend your order or cancel it if the item hasn't been shipped yet. Please email us immediately if you need to change the size/colour or edit your billing and shipping details. Once an order has been shipped, we are unable to change or amend the order.

We are unable to combine or add pieces to an existing order once it has been placed. If you have any further questions, send us an email at hello@willoughbykids.com.

Unfortunately, we don't offer custom sizes or colours at this time. But we always love to hear from our customers! If you have a request for a specific size or colour, theme or design, or if you want to offer some suggestions, please let us know through our feedback form.

Your information is always safe with us. We take great care to ensure your information is secure and protected, and we comply with all industry standards. Check out our privacy policy for more information.

Yes, of course! All orders come with a tracking number that will be emailed to you upon dispatch. You can track your order every step of the way. Check our shipping and delivery policy for shipping times.

We highly recommend hand washing to keep your clothing in great condition for longer, however, we understand that this is not always possible to do.

For cotton/stretch cotton garments use a cold machine wash on a delicate setting and line dry your garments to help ensure the colour stays vibrant and the fabric stays in great condition.

For garments containing delicate fabrics and trims such as tulle, or garments that contain foil printed fabrics, we do not recommend machine washing, tumble drying or hot ironing. Hot iron should never be placed directly on any screen printed design.

The safest and best way to iron delicate garments is to use a clothing steamer.

Please look at the care label on your garment for specific care instructions.

All of our main fabrics are made from organic cotton. Our stretch fabrics contain a small percentage of spandex or elastane for stretch and longevity. We sometimes use rayon, viscose and polyester as our trim fabric. Where possible, we use organic, eco-friendly or recycled material.

The fabric composition of each individual piece can be found on the care label of your garment. 

We're committed to using sustainable or eco-friendly fabrics and manufacturing methods, and we aim to have at least 80% of our products made using these materials.

We love organic fabrics for childrenswear for several reasons:

🦄 They're softer and feel more luxurious and comfortable against your child's skin. 

🦄 They are a safer option for children with sensitive skin and are prone to irritation or allergies as organic fabrics aren't produced with harmful chemicals, like pesticides, and fertilizers.

🦄 They are better for the environment. Organic farming methods help to reduce environmental pollution and conserve natural resources, making organic fabrics a more eco-friendly choice.

Yes, all our packaging is sustainable. We use recycled paper and compostable poly bags and mailers.

We certainly do! When you check out, you have the option to choose our Deluxe Gift Wrap for an additional cost. You can also include a message at the cart or checkout and we will handwrite a note on beautiful cardstock. All price information will also be removed in the receipt.

You'll automatically receive Deluxe Gift Wrap as well as Express Shipping when your order meets the qualifying spend. Check our Shipping Policy for details.

We go on sale twice a year during the end of the financial year and Black Friday for the general public. However, we also do exclusive flash sales, pop-up sales, and sales around other holidays to our subscribers only so make sure you're signed up to take advantage of this!